CEO Spotlight: Matt Cotter’s 2022 EOY Message

To all our Team Members, Customers and Partners,

What an incredible year 2022 has been! It’s hard for me to wrap my brain around how far we’ve come – thinking back to this time last year makes me realize how much transformation, not only PairSoft has seen, but the world has witnessed. I wanted to take a few minutes to provide some perspective on the year behind us, and the year ahead.

2022 has been a year of tremendous growth for PairSoft across many different levers. First, we’ve added significantly to our employee population around the globe. We continue to view India as a strategic opportunity for us for growth and for expertise. We solidified a foothold in Eastern Europe to expand our development capabilities and continue to invest in the US with our Go To Market, Customer Success and Operations teams. Second, we welcomed hundreds of new customers to the PairSoft fold and saw many hundreds more continue to trust us by expanding their relationship with us. We’re always grateful for that trust and mindful of the responsibility it places on us. Lastly, we expanded our product footprint by offering our first Analytics product, introducing PairSoft Pay, and releasing WorkPlace Cloud. All products have seen a significant uptake, and we’re very excited about the potential.

One of the most common questions I get when talking to customers, employees or partners is “What is the world going to look like next year?” To be blunt, I think we’re in for a tough stretch. Having managed through the dot com crash in the early 2000’s and the Great Recession years later, our current environment is orders of magnitude more difficult to navigate. The first two events were sector specific (tech and financial services specifically), but this economic disturbance affects all industries and every part of the globe. That said, the important factor to remember is that this will end. All business cycles eventually do. In 2023, I’m focused on making sure that we’re investing in our people, our processes and our technology to ensure that when this does end, we’re in a position to capitalize. We’ll do that be strategically hiring where appropriate, investing in automation to speed internal and customer facing processes, and continuing to innovate on the product front (more on that in January!)

I want to personally thank all of you for your hard work. It’s a humbling thing, and one I don’t take lightly.

Happy Holidays and speak with you next year!

Matt